Student Grievance and Appeals

Students may seek assistance regarding any issue including administrative and academic issues by contacting Student Support by phone at 1-325-218-4444, by SMS text at 1-325-218-4444, or by email at support@axoneducation.com. Student Support will involve the appropriate personnel to address requests or inquiries including but not limited to the Axon Teaching Team. Issues not resolved to the student’s satisfaction are escalated to the Teaching Team who may then escalate the request/inquiry to any administrative officer. The Teaching Team will document case-resolution in Teaching Team Minutes, the Desk system, the Axon Student Information System (CRM) or other appropriate methods.

Students wishing to file an appeal, a formal complaint, or a formal grievance after attempting to resolve the issue through Student Support channels may do so by completing the Online Complaint Form at:

Student Complaint Form

Students may also lodge formal complaints by email at support@axoneducation.comand in writing delivered to 473 Cypress Street, STE 110, Abilene, TX 79601

Formal grievances are accepted after a student has made a good faith attempt to work through normal support channels to resolve issues which include administrative issues, financial issues, technical issues, faculty performance, grading, program content, program effectiveness/expectations, library services, misrepresentation of career or placement services for institutions that offer such services. If the complaint involves a particular faculty member or administrator, the Teaching Team will be responsible for ensuring that the faculty member or administrator has sufficient opportunity to provide a response to the complaint.

Any complaints not submitted using the Online Complaint Form must be in writing. Written complaints must be legible and include identification of the complainant.

Procedure:

The Teaching Team will act as a clearinghouse for all formal grievances and assign them to the appropriate Axon personnel for review. In all cases the Teaching Team will notify the president of pending grievances. The Teaching Team will attempt to contact the student within five business days of receiving the formal grievance and will attempt to address all pending formal grievances within ten business days. The Teaching Team will be responsible for assigning any follow-up action, as necessary, including enforcement action based on results of its review. The Teaching Team will include documentation of formal grievances in its routine meeting minutes.

Notices:

The following or similar notices will be made available to students in various publications:

Student Grievances:

On rare occasions, you may find that you are unable to work through an issue with an instructor or with specific staff, or you may feel that you have a significant issue that needs to be resolved by escalating your request. In every case, we encourage you to work through your instructor and Student Support Services personnel to resolve your issue, but if you feel that you have exhausted your options and need for your request or complaint to be escalated you may do so by completing an Online Complaint Form (preferred method) at:

https://axoneducation.com/student-complaint-formor in writing by email to support@axoneducation.comor delivered to 473 Cypress Street, STE 110, Abilene, TX 79601

Students with unresolved grievances may contact:

The Texas Department of State Health Services

PO Box 149347

Austin, TX 78714-9347

(512) 834-6765

https://www.dshs.texas.gov/emstraumasystems/contact.shtm

Or

The Committee on Accreditation of Educational Programs for the Emergency Medical Services Professions

8301 Lakeview Parkway Suite 111‐312
Rowlett, TX 75088
214‐703‐8445
www.coaemsp.org